Johnny Knatt, SPHR
Jan 81 min read
Leadership Story
The Meeting That Changed Everything I once worked with a leader whose team meetings were tense and quiet.Good people. Smart people. But disengaged. When we reviewed his EI results, one insight stood out:➡️ His stress showed up as impatience. He wasn’t trying to shut people down—but emotionally, that’s how it landed. One small shift changed everything:He paused before responding and asked, “Help me understand your thinking.” Engagement went up.Trust returned.Ideas surfaced. T